Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCSL512A Mapping and Delivery Guide
Determine suitability of client for counselling services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CHCCSL512A - Determine suitability of client for counselling services
Description This unit describes a detailed knowledge of indicators of client's mental health status required to clarify client's suitability for counselling services or need for referral in the context of community services work
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The application of knowledge and skills described in this unit of competency may relate to functions such as providing information to clients or reporting or referring issues outside scope of practice of individual workerWork at this level may require guidance and/or supervision from appropriately qualified personnel, especially where provision of direct client services are involved
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Obtain information about client's developmental and mental health status
  • Observe and/or question the client appropriately to obtain information about their developmental and/or mental health status
  • Review any available documented information about the client's developmental and/or mental health status
  • Take into account the range of factors that may have impacted on the appearance and behaviour of the client in relation to counselling services to be delivered
       
Element: Clarify client suitability for service to be provided
  • Identify signs of developmental delay or mental health issues using standard methods and protocols
  • Clarify suitability of community services being delivered in relation to client's developmental and/or mental health status
  • Consult appropriate person to clarify implications and significance of client's developmental and/or mental health status in the case of uncertainty or limits on own capability or authority
  • Where appropriate consult with the client's carer, family or significant other/s to gather relevant information
       
Element: Check for and respond appropriately to risk
  • Identify factors associated with developmental and/or mental health issues which may have potential risk for client or worker
  • Recognise and refer potentially serious issues in line with organisation requirements
  • Document identified developmental and/or mental health issues in line with organisation policies and procedures
  • Check for any indications of issues requiring notification of authorities and report
  • Check for any indications of other issues that may impact the provision of services and/or require referral
  • Report and document as required by the organisation policies and procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in conjunction with units involving application of knowledge in a work context

Essential knowledge covered in this unit is to be assessed before application in a work context, especially where client safety issues are involved

Consistency in performance should consider the range of clients and situations encountered in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Method of assessment:

For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which may include:

observation of performance in an actual workplace or in a setting that realistically simulates work conditions:

observation should include key aspects described in elements, performance criteria and relevant aspects of the Range Statement of the unit

where face-to-face observation is not possible, video recordings may be provided

candidate's critique of their 'performance' to demonstrate cognitive understanding of theory

written questioning

relevant case studies and/or scenarios

role play

focused discussion

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Detailed knowledge of aspects of development of the human being throughout the lifespan, including:

physical

psychological

cognitive

social

affective

Behaviours and reported emotions that may indicate presence of a mental health issue, including:

suicidal ideation

hallucinations or delusions

excessive fears or suspiciousness (paranoia)

confused thinking

indicators or self-harm

Knowledge of key factors that may impact on the individual at identified stages of human development and their potential effects

Understanding of legal obligations, particularly in relation to child protection and elder abuse issues

Appropriate range of referral sources and associated protocols

Legislative requirements and provisions relevant to area of service delivery and delegated responsibility

Awareness of own values and attitudes and their potential impact on clients

Indicators of significant issues including:

child abuse (including different types of child abuse)

child trafficking

abuse, neglect or harm including self-harm

domestic and family violence

elder abuse

Child protection policy of service

State/territory requirements about responding to indications of abuse and reporting process

Relevant organisation standards, policies and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Observe and question clients appropriately in order to obtain information relating to developmental status and actual or potential issues related to community services to be delivered

Identify variations from normal developmental or mental health status using standard methods and protocols and recognise and refer potentially serious issues in line with organisation requirements

Identify potential factors responsible for significant variations from normal developmental status and determine an appropriate response in terms of:

appropriate referral and reporting in line with organisation requirements

provision of appropriate services

Refer to or seek assistance from an appropriate person or authority in relation to variations from normal functioning

Articulate scope of practice and boundaries in relation to response to client status

Comply with mandatory reporting requirements where appropriate

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Life stages include:

Infancy

Early childhood

Childhood

Adolescence

Early adulthood

Middle adulthood

Late adulthood

Old age

Signs of developmental delay may include but are not limited to:

Behavioural signs:

Attention span or ability to focus is markedly less than others of same age

Rare use of or avoidance of eye contact with others

Violent behaviour

Stares into space, rocks body or talks to self more often than others of same age

Disinterest in seeking love or approval from a caregiver or parent

Gross motor signs:

Has a markedly clumsy manner when compared with others of same age

Vision signs:

Has difficulty following objects (or people) with eyes

Hearing signs:

Fails to develop sounds or words that would be appropriate for their age

Signs of mental health issues may include but are not limited to:

Changes in cognition:

Hallucinations or delusions

Excessive fears or suspiciousness (paranoia)

Confused thinking

Changes in mood:

Loss of interest in once pleasurable activities

Thinking or talking about suicide

Changes in behaviour:

Bizarre behaviour (strange posturing, ritualistic behaviour)

Intention harming or killing of animals (especially in children)

Hyperactivity

Physical changes:

Deterioration in hygiene or personal care

Unexplained weight gain or loss

Sleeping too much or being unable to sleep

Stages of development may relate to:

Stages of physical development

Stages of psychosocial development

Stages of cognitive development

Psychosexual stages

Stages of moral development

Stages of ego development

Issues requiring notification of authorities include:

Certain infectious diseases

Suspected or known child or elder abuse

Suspected or known child trafficking

Issues deemed to be in the public's best interest

Other issues may include:

Misuse of alcohol and other drugs

A history of mental health issues

Indicators of abuse, neglect or harm including self-harm

Having no accommodation, employment or money

Indications of domestic and family violence

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Observe and/or question the client appropriately to obtain information about their developmental and/or mental health status 
Review any available documented information about the client's developmental and/or mental health status 
Take into account the range of factors that may have impacted on the appearance and behaviour of the client in relation to counselling services to be delivered 
Identify signs of developmental delay or mental health issues using standard methods and protocols 
Clarify suitability of community services being delivered in relation to client's developmental and/or mental health status 
Consult appropriate person to clarify implications and significance of client's developmental and/or mental health status in the case of uncertainty or limits on own capability or authority 
Where appropriate consult with the client's carer, family or significant other/s to gather relevant information 
Identify factors associated with developmental and/or mental health issues which may have potential risk for client or worker 
Recognise and refer potentially serious issues in line with organisation requirements 
Document identified developmental and/or mental health issues in line with organisation policies and procedures 
Check for any indications of issues requiring notification of authorities and report 
Check for any indications of other issues that may impact the provision of services and/or require referral 
Report and document as required by the organisation policies and procedures 

Forms

Assessment Cover Sheet

CHCCSL512A - Determine suitability of client for counselling services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCSL512A - Determine suitability of client for counselling services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: